MyFallen Gaming Community

Hi All,

MySupport has a brand new feature that everyone I know is going to love.

You can now reply to your tickets via email.

When you create a ticket with mysupport [at]/@ myfallen [dot]/. net you will receive a response from donotreply@support.myfallen.net.

You can now reply to this email aslong as it has [MFT-#####] (Ticket ID) in the title it will save your response to your ticket.

This means I'm saving you time, Time that you need to play on our servers. Our staff will always respond to your tickets in the most professional way as always.

Much Love,

Kris
Technical Support
MySupport Developer
Community Manager
Hi All,

Guess what!!! It's finally here, The ability to email us directly at MyFallen instead of the long, bothersome, vexatious task of navigating to http://support.myfallen.net, Logging in, Remembering that annoying username & password, then Submitting a ticket to us.

Geez, this is a tonne of work... I have worked extremely hard to ensure this new feature is available and ready for you to use.

All you need to do now is to open your favourite email program/website and send an email to: mysupport@myfallen.net for any issue with our servers that will not compromise your private information.

Your private information is important to us, If you are complaining about a staff member, you wouldn't do that would you? I know you wouldn't... You love the staff.

If you are going to complain about the staff then please submit a ticket directly to us via MySupport's website which has more privacy features.
Hi All,

We've been working hard behind the scenes to bring you an amazing MySupport, This one though, sadly doesnt have many new features, just bug fixes & a new feature.

So as such MySupport has been upgraded to 5.6.2 for all bug repairs and this new feature will make your life easier. PLEASE NOTE: THIS FEATURE IS STILL EXPERIMENTAL AND MAY NOT WORK ALL THE TIME, WE ARE STILL WORKING ON IT EVEN THOUGH WE ARE ANNOUNCING IT!

So soon, you will be able to email mysupport@myfallen.net for all your support requests, but please note: You cannot reply to tickets via email yet, It's a planned feature.

I wouldn't recommend utilizing it until a future announcement, but if for any reason you cannot access our support site, then please use this feature and it will be handled by a community manager.

IT IS STRONGLY RECOMMENDED TO NOT UTILIZE THE EMAIL FOR STAFF COMPLAINTS!

The reason for this is due to the system not being able to process what category it is...
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